Refund policy

Returns & Refund Policy

Romans Wholesale Wax Burners supplies products on a business-to-business wholesale basis. By placing an order, you confirm that you are purchasing for business or resale purposes.

Damaged or faulty goods
Please inspect your delivery as soon as it arrives. Any damaged, faulty or incorrect items must be reported to us within 48 hours of delivery, together with photographs of the item(s), packaging and shipping label where applicable. Once verified, we will arrange an appropriate replacement, credit or refund.

Change-of-mind returns
As our products are supplied on a wholesale business-to-business basis, we do not automatically accept returns because a customer has changed their mind or because products have not sold. Any return agreed by us must be authorised in advance and goods must be unused, undamaged and in their original packaging.

Order cancellations
If you wish to cancel or amend an order, please contact us as soon as possible. We cannot guarantee that an order can be changed or cancelled once it has entered processing or has been dispatched.

Return postage
Where goods are confirmed as faulty, damaged or supplied incorrectly, we will advise you regarding their return or replacement. Unauthorised returns should not be sent to us.

This policy does not affect any statutory rights that apply to business customers.